As the paint dries on our newly revamped catalog, we've received some questions in regards to the differences in layout and functionality.
How do I log-in?
When viewing our new catalog, there are several options for logging in to your account.
- Along the top of the screen, clicking on Log In or My Account will bring up the log-in screen
- Clicking My Account & Catalog will do the same
- Requesting any item in the catalog will automatically ask you to log-in if you are not already
Where are My Lists?
While My List is currently available and working in our previous catalog, it has not yet been activated in the new version. When they are active, lists from our previous catalog will transfer over into the new. This transfer is a one-time deal and the lists will not be synced on both catalogs after the first transfer. For this reason, we have chosen to disable My Lists until they are working properly. We wouldn't want you losing all of that hard work! Some people have over 90 items on their lists!
Choose your pickup location!
One of the main differences in our new catalog is that you MUST choose your own pickup location. The default location will be our Headquarters location in Westampton. If you wish for the item to be delivered to one of our other locations (or via the Library in a Bag service) you must choose the location from the drop down menu that appears.
Why does the system log me out?
There is a 10 minute log out on our new catalog. This is the same timeout that was attached to our previous catalog, but one difference is that our new catalog allows you to open multiple windows of content while browsing our collection. If a tab is open for an extended period of time, the content will go away and the tab will reload as the catalog homepage.
In addition, leaving multiple tabs open in your browser can cause the system to log you out of a tab you aren't using. This would affect any tabs you are using to access the online catalog.
Why does nothing appear under My Account?
Some patrons are experiencing issues with different browsers and the way our site is displayed. This seems to be affecting a number of areas including Holds and their Pickup Locations & Fines.
The main problem we have noticed is with Internet Explorer. To remedy the issue, make sure you are using the most current version of your browser. If you're computer is telling you to update your browser (Internet Explorer, Firefox, Safari, Chrome, etc.) you should update!
If you have a question, please let us know via our General Inquiry Form.